Making you happy is our goal!

With our products, but certainly also with our service. On this page you will therefore find all kinds of extra information about our products, the ordering process, payment options, shipments, etc.

Products / collection

Not exactly as in the picture. Firstly, you will receive the lamp as a kit, which you have to assemble yourself. (Don’t worry, with the clear manual that comes with it, that’s a snap!) In addition, the light source is not included.

The Mini-spot and Atmosphere lamps have an E14 fitting. All other lamps use an E27 fitting. Use an LED light source with an A to A++ rating with a maximum of 10 Watts.

The length of the cord is indicated for each lamp on the product page of each lamp.

  • All landscape/standing lamps: 1.7 meters with cord switch and a type C plug.
  • All hanging lamps: 1.5 meters with ceiling cap and a hook bracket.

Note: All Mini spots and Atmosphere table lamps from before 01-09-2019 have a 1.5 meter cord with cord switch and a type C plug.

Of course, anything is possible, and if you’re a little handy you will certainly succeed. You can find many suppliers of colored and/or longer cords online and offline. Please realize that we do not recommend this and that all warranty and liability on our part also lapses if you make adjustments to a product yourself.

Yes, the Mini-spots and Spot-nik are also available as pendant lamps, only through us. Send us a message with this question and we will help you further.

No problem can happen. We can replace parts at any time. You will receive the part from us, but we do ask for a contribution towards the shipping costs.

Send a message with a description of the part (which lamp, color, part) and we will help you further. Sending photos often works best.

Payment & Delivery

Payment can be made via any of the following methods:

  • iDEAL
  • paypal
  • Bancontact
  • sofort

If you want to pay by credit card, send us an email at info@van-tjalle-en-jasper.nl or pay by credit card through your PayPal account.

We ship our products to all countries within the EU. If you live somewhere else, send us a message and we will find out whether and at what rate we can help you.

We aim to ship orders via our website (made on working days Monday to Friday) on the day of order. If this does not work, we will ship the first working day after the day of order.

That depends on many factors. However, packages sent to addresses within the Netherlands will usually arrive the day after shipment. Packages abroad are often longer on the way, take 3 to 8 days as a starting point.

All products you purchase from our website will be shipped to an address specified by you. In most cases this is free, however, in some cases we still charge shipping costs. Click on the link below to go to our shipping costs overview.

See all shipping costs →

Of course. Immediately after completing the order and payment, we will send a confirmation email. The invoice is attached to this email.

First of all, very annoying, our sincere apologies! Send us an email with a description and possibly photos and we will work on a suitable solution.

Payment & Delivery

You have the right to cancel your order, without giving any reason, within 14 days. Simply let us know via a message . Return the product unused and undamaged within 14 days of notification and we will refund the purchase price excluding shipping costs.

Our address: Van Tjalle en Jasper, NDSM-plein 95, 1033WC Amsterdam

If the goods are returned to us in good order, we will ensure that the money is returned to the original account within 14 days of receipt of the returned goods.

Payment & Delivery

If you are dissatisfied with one of our products or with our services, we hope you will give us the opportunity to make it right. Send an email to info@van-tjalle-en-jasper.nl and we will see what we can do for you.

If this does not lead to a solution, there is an option to become a member of the WebwinkelKeur Foundation . We are also a member of this foundation and through their mediation we may still be able to find a solution.

Can't find what you were looking for?

Send an email to info@van-tjalle-en-jasper.nl or use us our contact form.

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