Warranty & complaints
Warranty
We always take great care in the quality of our products and their packaging. However, a product may arrive at your home with a defect, caused during production or shipment. In such cases, you can make a claim under the warranty.
Please check the quality of the items when they arrive. If you want to make a claim under the warranty, you are legally obliged to notify us within two months of discovering the defect. If the defect is covered by the warranty, you can return the product to us and we will repair or replace it free of charge.
This warranty covers defects in materials or workmanship or caused by shipment. It does not cover problems or damage to any item caused by or originating from:
If parts are missing, we will send them to you free of charge.
- fall damage
- Installation errors
- Assembly errors
- Intentional changes
- Abuse or misuse of the product
- Theft or loss of the product
If parts are missing, we will send them to you free of charge.
Complaints procedure
If you are not satisfied with a product or our service, we are happy to solve it with you. We ask you to report your complaint to us by sending an e-mail to info@van-tjalle-en-jasper.nl.
If this does not lead to a solution or if you are not satisfied with our solution, you can submit your dispute for mediation via Stichting WebwinkelKeur . It is also possible for EU consumers to register complaints via the ODR platform of the European Commission. The ODR platform is available at https://ec.europa.eu/consumers/odr/main/ .
Legal info
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