Frequently Asked Questions (FAQ)
With our products, but certainly also with our service. On this page you will find all kinds of extra information about our products, the ordering process, payment options, shipments, etc.
Will I receive my lamp as shown in the photos?
Will I receive my lamp as shown in the photos?
Not exactly as in the picture. First of all, you receive the lamp as a kit, which you have to assemble yourself. (Don't worry, with the clear manual that comes with it, it's a piece of cake!) Also, the light source is not included.
What kind of light source should I use?
What kind of light source should I use?
The Mini-spot and Atmosphere lamps have an E14 fitting. All other lamps use an E27 fitting. Use a LED light source with an A to A++ rating of maximum 10 Watt.
What is the cord length of the lamps?
What is the cord length of the lamps?
The length of the cord is indicated per lamp on the product page of each lamp.
- All horizontal/standing lamps: 1.7 metres with cord switch and a type C plug.
- All pendant lamps: 1.5 meters with ceiling cap and a hook bracket.
Is it possible to replace the cord of the lamps with another cord?
Is it possible to replace the cord of the lamps with another cord?
Of course, everything is possible and if you are a bit handy, you will certainly succeed. Online and offline, you will find many suppliers of colored and/or longer cords. Please note that we do not recommend this and that all guarantees and liability on our part will also lapse if you make adjustments to a product yourself.
Oh dear, I broke a part. Can I order a replacement part?
Oh dear, I broke a part. Can I order a replacement part?
We can replace parts at any time. You will receive the part from us, but we do ask for a contribution to the shipping costs. Fill in the contact form with a description of the part (which lamp, color, part) and we will help you further. Sending photos often works best.
Will I receive an invoice for my order?
Will I receive an invoice for my order?
Of course. Immediately after completing the order and payment we will send a confirmation email. The invoice is attached to this email.
I have a complaint, what should I do?
I have a complaint, what should I do?
If you are not satisfied with any of our products or services, we hope you will give us the chance to make it right. Send an email to info@van-tjalle-en-jasper.nl and we will see what we can do for you.